Privacy & Cookie Policy

1. Visitors to our website

Where we collect personal data via our website, we will be upfront about it, and it will be obvious to you that you’re providing personal data and how we will be using it.

1.1. Google Analytics

When someone visits our website (https://evolvewebsites.co) we make use of the Google Analytics service to collect standard information about visitors to the site and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors; however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites, visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookies may also be used for the following reasons:

• Our website uses WordPress as the content management system (CMS). WordPress uses a number of cookies for the functionality of the site. Details about what cookies WordPress may place on your device can be found here: https://developer.wordpress.org/advanced-administration/wordpress/cookies/

If you wish not to allow cookies, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit https://allaboutcookies.org/.

1.2. Online forms

If you fill out one of our website forms (e.g. our Contact form), a notification email is sent to us. This means that any personal data you enter in the form is emailed to us and stored in our email application. A copy of the email is also stored in the website database for backup purposes. As our site uses SSL (https), the data you submit using the contact form will be encrypted once you press the “Submit” button.

1.3. Hosting

We use a third-party supplier (Clook) to host our website. Whilst generally they would have no need to access our website content or database, it is possible they may, from time to time, mainly for support queries. We are assured the hosting provider is GDPR compliant.

2. People who receive our email marketing

We will only send you email marketing if you have told us you would like to receive marketing, or where it is lawful for us to send email marketing without asking you first. If you do not wish to continue to receive our marketing emails, you can click the “unsubscribe” link in the emails or contact us.

We use a third-party provider to send our marketing emails. We have carried out due diligence on the email provider to ensure they are GDPR compliant.

3. People who contact us via email

If you contact us via email (for whatever reason), your email will be stored by our email provider and on our devices (to allow us access to your emails across devices). Your email may also be accessible to one of our team members via their device.

We use a third-party email service that has been checked to ensure it is GDPR compliant. We also have appropriate security on the email service and on our devices to make sure your emails are protected from unlawful access.

4. People who contact us by phone

If you telephone us (whether as a customer or because you have a general enquiry), we may record information about our conversation, which may include information about your call, details of any proposals or quotes, etc. We use third-party cloud services for this (who we have checked to ensure they are GDPR compliant).

The details from these notes and proposals will be kept for as long as you’re a customer and kept for up to 6 years after for legal purposes.

5. Retention

Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).

6. Third-party processors

We use a number of third-party cloud-based services for the purposes of effectively running our business and providing our services to you. We also use a number of third-party organisations, e.g. cloud storage, cloud-based email, email marketing, project management, etc.

In all cases where we are using a third-party service or company, we will only provide the minimal amount of information for the purposes of delivering the service to us and to meet our requirements.

We always carry out due diligence against all our third-party suppliers for the purposes of ensuring their compliance with data protection, maintaining adequate security of your data and ensuring they apply adequate data protection principles to the processing of the data we supply.

7. Your rights

Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website.

7.1. Complaints

If you want to make a complaint about the way we are processing your data, you can contact us using the contact details below. You also have the right to complain to the Information Commissioner’s Office.

7.2. How to withdraw consent and object to processing

Where we are processing your data and need to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails, you can do so by clicking on the “unsubscribe” link at the bottom of the email. Otherwise, you can contact us using the contact details below.

If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please email us, using the details below, with your concerns.

7.3. Keeping your data up to date

It is important that any of your data that we process is kept up to date. We will, from time to time, ask you to verify your contact details, but if you wish to update any information we hold about you, please contact us using the contact details below.

7.4. Erasure of your data (the “right to be forgotten”)

Under some circumstances, you may request that we delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data), we will erase it from our systems.

If you wish to exercise your right to be forgotten, please contact us via the contact details below.

7.5. Portability

Your right to portability allows you to request a machine-readable format of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below, if you wish to receive a CSV export of your data.

7.6. Access to your data

You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request.

To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information, and, where necessary, may contact you further to ensure we understand what data you are requesting.

8. Disclosure of information

We do not share any personal data with any third parties unless it is lawful for us to do so, if required by law to do so or if you provide us with permission to do so.

9. More information

For more information about your data rights and privacy, or data protection in general, visit the Information Commissioner’s Office website.

10. How to contact us

If you have any questions about how we collect and use your information not covered in this privacy notice, or if you wish to speak to someone about our approach to data protection and privacy, please contact:

• Tom Perkins
• Evolve Websites, Studio One, New House, Wildhern, Hampshire, SP11 0JE
• tom@evolvewebsites.co

11. Changes to our privacy notice

We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at https://evolvewebsites.co/privacy-and-cookie-policy